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CAP Model

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Term Definition
CAP Model

The Change Acceleration Process model was developed by General Electric (GE) as a method to help influence changes in the business. GE learned that it's not enough to have the right solution, but implementing such a solution that involves change must be accepted by those impacted by that change; otherwise the change (and ultimately that solution) may fail. The model is based on the equation Quality x Acceptance = Effectiveness (or Q x A = E) which accounts for the multiplicative impact of acceptance (i.e., buy-in for the change) to influence how effective the final change will be. 
Related StatStuff Video: 
   -Section 1-Introduction, Lesson #12 - Change Acceleration Process (CAP) Model

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