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Corporate CTQ Drilldown

(39 votes)

A review of how to align a project opportunity to the overall business strategy and needs by understanding the business CTQs in a CTQ Drilldown.

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16 comments

  • Comment Link Matt Hansen Jan 10, 2017 posted by Matt Hansen

    Thanks for sharing your thoughts here, Doug. I hear your point and do agree how "Interested Parties" is more inclusive of other potential groups, but I still favor shareholders here. My reason is because I purposely wanted to be less ambiguous and not inclusive by using the term "shareholders".

    As a "corporate" drilldown, it reflects a more corporate structure and is more distinctive from customers and employees who may be interested parties but who are already separately identified in this drilldown and intentionally distinct from these owners. Plus, shareholders are the business owners, so I believe it can also easily translate to smaller non-publicly traded companies. Granted, this drilldown model is not intended to fit 100% of organizations, but is meant to be a model or guideline so that folks can adapt it to their own organization and whatever framework best supports them.

    Regardless, thanks for checking it out and providing your insightful feedback!

  • Comment Link Doug Clark Jan 9, 2017 posted by Doug Clark

    Hi Matt,

    I agree that Shareholders are important but this does not apply to all organizations. There is a term in the certification industry (i.e. ISO 9001, ISO 14001, etc.) that is used - INTERESTED PARTIES - that may be a better term to consider. Interested parties are the shareholders, business owners, employees, neighbours, etc. I agree that projects that affect the 'bottom line' are of prime importance, but I don't think we should exclude projects that can have a positive impact of key indicators for these other interested parties. Thoughts?


    Doug

  • Comment Link Matt Hansen Nov 25, 2015 posted by Matt Hansen

    Thanks Nafisa, I appreciate that!

  • Comment Link nafisa mahmoud Nov 25, 2015 posted by nafisa mahmoud

    excellent

  • Comment Link Matt Hansen Jun 23, 2015 posted by Matt Hansen

    Diane, sorry you were having trouble with that. I just tested it now by clicking the "View Slides" link and it works fine. It creates a pop-up window that streams the slide content used in the videos.

    If you're not seeing the pop-up window, it may be because pop-ups are blocked in your browser. You can either try unblocking pop-ups in that browser or try a different browser (like Chrome, Firefox, or IE).

    If you get a pop-up but don't see the streaming slides, then it may mean you don't have access to view content from SlideBoom.com (the site that hosts the slides). To test that, try opening a new tab or window to directly go to SlideBoom.com. If you can't access that site, then perhaps it's restricted. You may need to contact your Web Administrator and ask them to "white list" SlideBoom.com for you so that you can access it.

    The last thing I'd try is to see if you can access another video and click on the "View Slides" link there. If that has the same problem, then it must be a connection issue on your end. But if you can access it, then it may be a problem in the link on my site.

    If none of these help, then please send me a direct email with details about the error you're encountering. You can send a message from the Contact Us page here: http://statstuff.com/about/contactus.

  • Comment Link Diane Moores Jun 18, 2015 posted by Diane Moores

    Hi Matt-

    I logged in, but was unable to see anything displayed when I went to view slides for CTQ Drilldown Intermediate.

    Thanks,
    Diane

  • Comment Link Matt Hansen Apr 16, 2015 posted by Matt Hansen

    Thanks Eve. No, there was no toe-stepping here. :) I really appreciate your feedback and am aware of the music issues. It is on my to-do list to hopefully fix in the near future. The music does get softer in the later videos so although it's not completely gone yet, it should make it a little easier to hear. Thanks for your checking out StatStuff!

  • Comment Link Eve Nsubuga Apr 15, 2015 posted by Eve Nsubuga

    Yuuuup,

    Thanks Matt for this wonderful information! Am happy to have got this information, however, the only challenge is the music in the back ground! As you notice, many people "....." focus best when it silent but listening to the training video and then the music, makes it so hard! Hopefully I dint step your toe.
    '
    Oh how I wish you eliminate the music , it will be awesome, incredible and Super.

    Thanks Matt.. Will continue reading but finding difficulties with focusing.
    Blessings

    Eve

  • Comment Link Matt Hansen Feb 20, 2015 posted by Matt Hansen

    Thanks Paula, I really appreciate the feedback! I'm so glad it's been a help to our friends in Brazil!

  • Comment Link Everton Paula Feb 19, 2015 posted by Everton Paula

    Thanks for sharing and spreading the knowledge about LSS! It's really adding value to our lives!!! Hugs from Brazil!

  • Comment Link Matt Hansen Dec 1, 2014 posted by Matt Hansen

    Thanks so much for the great feedback, Wesley. I'm so glad the book has been a great resources as you learn LSS. And the videos may be starting & stopping because of the internet connection speeds. I recently set them up to download HD quality when possible, so the extra data to download may be causing some sluggishness on slower connections.

  • Comment Link Wesley Tam Dec 1, 2014 posted by Wesley Tam

    Matt,

    Sometimes, the videos stop and start again. The videos work and just take a little awhile to complete them.

    I am following your book right now with the videos. It helps me retained the information alot better. When I went through your videos the first times in the beginner level, I was too busy taking notes. What a big mistake that I did!!!

    Now, I am so thankful to have your book. It is just a great investment. I have learned to think more strategically about business performance metrics from just watching this video.

    Now, I understand that you are teaching us how to think strategically about the business rather than just memorizing tools and techniques.

    Thanks a bunch, Matt.

  • Comment Link Matt Hansen Nov 17, 2014 posted by Matt Hansen

    Sorry you are having trouble accessing the videos. They seem to be working fine so I think the problem may be your inability to access Vimeo.com, the site that hosts the StatStuff videos. If you can, please check out the video troubleshooting page that can walk you through ways to find the problem: https://www.statstuff.com/about/misc-information/video-troubleshooting. If you continue to have troubles with it, then please submit a note with the details about the error here: https://www.statstuff.com/about/contactus. Thanks!

  • Comment Link Hella Radwan Nov 17, 2014 posted by Hella Radwan

    Hello, all videos seem to be inaccessible? Please check, thank you!
    It says:
    "Oops!
    That wasn't supposed to happen. Please try again in a few minutes."

  • Comment Link Matt Hansen Oct 28, 2014 posted by Matt Hansen

    Gowrish, thanks for the feedback! Sorry you're having trouble with the slides. I hadn't heard of any problems with them lately and just confirmed now that they're working fine. When clicking on the link, it opens a new window, so I wonder if pop-ups are being disabled? If that's not it, can you try opening them from another browser? I just confirmed they work in Chrome. If the problem persists, then feel free to email me (http://www.statstuff.com/about/contactus) more details such as browser type, which training video won't display the slides, or any other details that may help. Thanks!

  • Comment Link Gowrish Rai Oct 28, 2014 posted by Gowrish Rai

    Hi Matt,
    I am unable to view slides even when logged in.

    On a different note, very informative piece. Thanks for the same.
    Cheers,
    Gowrish

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Video List for Intermediate Path

Practical Ways to Apply Lean Six Sigma

Below are 36 videos (less than 10 hours of content) selected from the 121 videos in the Advanced Training Path. These videos go beyond the basics of Lean Six Sigma to help you apply the tools & concepts, but without getting as complex or detailed as the certification level in the Advanced Training Path.
1. StatStuff Orientation (What is StatStuff?)  
This video welcomes you to StatStuff by explaining some general concepts about how the videos are designed and how the site works.
2. Introduction to Lean and Six Sigma login not required 
An introduction to the fundamental concepts of the Lean and Six Sigma methodologies using the IPO model.
3. Lean and Six Sigma Project Methodologies login not required 
An introduction to five project methodologies (Lean, DMAIC, DMADV, DFSS & PMI) and when to use each.
4. Corporate CTQ Drilldown login not required 
A review of how to align a project opportunity to the overall business strategy and needs by understanding the business CTQs in a CTQ Drilldown.
5. Project Financial Benefits login not required 
A review of how to identify and categorize financial benefits from a project.
6. Prioritization Using a QFD Tool  
A review of how a Quality Functional Deployment (QFD) tool can be used to prioritize items, such as project opportunities.
7. Project Pre-Assessment Using a Min/Max Analysis login not required 
A review of why it’s important to do a project pre-assessment and how to do it using a Min/Max Analysis.
8. Key Roles in a Lean or Six Sigma Project login not required 
A review of the project and functional roles in Lean Six Sigma projects like Green Belt, Black Belt, Sponsor, Champion, etc.
9. Developing a Project Strategy Using IPO-FAT Tool login not required 
A review of how to build a strategy for a project and how the IPO-FAT tool can be used for developing that strategy.
10. Introduction to Lean  
An introduction to Lean including a brief history, the philosophy of Lean, and a summary of some common Lean tools and concepts.
11. Problem Resolution Using DMAIC  
A review of how the DMAIC methodology follows the typical steps we follow when trying to resolve a problem.
12. The DMAIC Roadmap (Levels 1 & 2) login not required 
A high-level roadmap through the DMAIC methodology that navigates the user through the various tools and concepts for leading a Six Sigma project.
13. Adapting Lean to Six Sigma DMAIC Flow login not required 
A description of how the Lean tools and concepts can be adapted to the Six Sigma DMAIC methodology.
14. Define Phase Roadmap (Level 3)  
A detailed roadmap through the Define phase of the DMAIC methodology that navigates the user through the various tools and concepts for leading a Six Sigma project.
15. Measure Phase Roadmap (Level 3)  
A detailed roadmap through the Measure phase of the DMAIC methodology that navigates the user through the various tools and concepts for leading a Six Sigma project.
16. Analyze Phase Roadmap (Level 3)  
A detailed roadmap through the Analyze phase of the DMAIC methodology that navigates the user through the various tools and concepts for leading a Six Sigma project.
17. Improve Phase Roadmap (Level 3)  
A detailed roadmap through the Improve phase of the DMAIC methodology that navigates the user through the various tools and concepts for leading a Six Sigma project.
18. Control Phase Roadmap (Level 3)  
A detailed roadmap through the Control phase of the DMAIC methodology that navigates the user through the various tools and concepts for leading a Six Sigma project.
19. Risk Analysis: The Reason We Use Statistics login not required 
A review of the importance of risk in our decision-making and how statistics can be used to measure that risk.
20. Analysis of Behavior & Cognition (ABC) Model  
A review of the ABC model that explores how we think so we can understand the risks and evidence behind our decisions and how to influence others.
21. Transfer Function login not required 
A review of the transfer function and the critical part it plays as a fundamental concept in the DMAIC methodology.
22. Hypothesis Testing: Overview login not required 
An introductory overview to an extended series about hypothesis testing. This lesson includes the general 4 step process used for hypothesis testing.
23. Overview of Statistical Terms and Concepts login not required 
A high-level review of the fundamental terms and concepts associated with statistics, such as population vs. sample data, distributions, etc.
24. Building a Problem Statement login not required 
A review of what a problem statement and background statement are and the characteristics of an ideal problem statement.
25. Defining the Project Y login not required 
A review of why we need to define a project Y and some methods for ensuring we’re defining the right project Y.
26. Identify Root Causes: C&E Diagram login not required 
An extension of the topic on identifying root causes using a cause & effect (C&E) diagram that will lead toward building a data collection plan (DCP).
27. Identify Root Causes: 5 Whys login not required 
An extension of the topic on identifying root causes using a 5 Whys approach that will lead toward building a data collection plan (DCP).
28. Identify Root Causes: C&E Matrix login not required 
An extension of the topic on identifying root causes by showing how the C&E Matrix is used after a C&E diagram and 5 Whys for building a DCP.
29. MSA: Overview login not required 
The first of an extended series on conducting a measurement system analysis (MSA) to help test the reliability of collected data.
30. Calculating a Sample Size login not required 
A review of how to calculate a sample size using a Sample Size Calculator.
31. Variation Over Time (Short/Long Term Data) login not required 
A review of short and long term data and the impacts that variation has over time.
32. Hypothesis Testing: Finding the Right Statistical Test login not required 
An extension on a series about hypothesis testing, this lesson reviews a chart that can help you find the right statistical test for your analysis.
33. Hypothesis Testing: Statistical Laws and Confidence Intervals login not required 
An extension on a series about hypothesis testing, this lesson introduces some statistical concepts that are fundamental to most hypothesis testing.
34. Hypothesis Testing: Proportions (Compare 1:1) login not required 
An extension on a series about hypothesis testing, this lesson reviews the 2 Proportions Test as a measurement of proportions.
35. Hypothesis Testing: Relationships (Overview) login not required 
An extension on hypothesis testing, this lesson introduces the concepts of a correlation and regression as part of measuring statistical relationships.
36. Hypothesis Testing: Relationships (Compare 1:1) login not required 
An extension on hypothesis testing, this lesson reviews the Pearson Correlation and Fitted Line Plot as part of measuring statistical relationships.

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