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Matt's Stuff Videos

Check out some brief videos on various topics related to Lean Six Sigma and statistical analysis...

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Here's part 2 about Benford's law and explaining the story behind a great way you can win a bet with your friends.

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Here's a great way you can win a bet with your friends at least 2 out of 3 times using Benford's law. Try this out and then check out my next video that explains why this works.

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A brief story about two companies that both had the same problem in their call centers and the same potential solution to solve it, but only one of the companies applied the right solution and yielded millions in savings.

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"What a Fool Believes" is a Grammy award winning song with a wonderful truth we can apply to projects and change management.

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Most call centers use average handle time (AHT) as a primary metric for operational and agent performance, but unfortunately, AHT is so problematic and misleading that it may actually have the opposite intended effect.

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It's often said how people resist change, but I actually don't think that's true. Instead, I believe people are resistant to being changed and the control they lose from that change.

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Problem statements are very often misunderstood. So many people think they're easy to build, but they're very often too long and include the wrong information. Instead, they should be short, simple, and only describe the symptoms you're trying to solve, just as you would do when visiting a doctor.

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If you operate a call center and manually audit calls, you should stop.  The data from manual audits is not statistically meaningful, so it's a waste of time and money. There are better options that could be used.

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Have you ever been "dead right" about something but still encounter resistance?  It reminds me of one of my favorite quotes how "you can be dead right, but still dead".

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The doctor said my 5 year old daughter Hannah had arthritis in her leg and yet it had a very surprising root cause. This bizarre medical issue is one of my favorite ways to describe Lean Six Sigma's DMAIC methodology.

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The doctor said my 5 year old daughter Hannah had arthritis in her leg and yet it had a very surprising root cause. This bizarre medical issue is one of my favorite ways to describe Lean Six Sigma's DMAIC methodology.

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A Galton Board is a great way to illustrate how what appears to be random chaos in the world may consistently form a predictable pattern - a normal distribution (i.e., bell curve).

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